Contact & Player Support
24/7 Dedicated Support Help Desk
Have an inquiry about your game profile, a pending UPI deposit, or account verification? Our player happiness team is available 24 hours a day, 7 days a week.
Primary Email: support@teenpattijoys.in.net
How to Resolve Your Query Faster
Including the right details in your initial email helps our support team investigate and resolve your ticket in minutes:
1. Payment & UPI Inquiries
- 12-digit UPI UTR number
- Registered mobile number
- Recharge amount & screenshot of payment receipt
2. KYC & Withdrawal Verification
- Your numeric Game ID
- Clear photo of PAN card
- Bank account number & IFSC (name must match PAN)
3. Table or Gameplay Inquiries
- Table ID and Round number
- Approximate time of match
- Brief description of the hand
In-App Live Chat
If you are on the mobile app, you can tap the floating customer service icon on the lobby screen to chat live with an agent. Average response wait times are under 90 seconds during daytime and evening peak hours.
Grievance Redressal Mechanism
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, if any player issue is not resolved satisfactorily by our regular help desk within 48 hours, you can escalate the matter directly to our designated Grievance Officer:
- Grievance Officer: Mr. Rajesh Verma
- Designation: Head of Player Safety & Legal Compliance
- Email: grievance@teenpattijoys.in.net
- Acknowledgment: Within 24 hours of ticket receipt
- Resolution Window: Within 15 business days following full case review
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